Returns & Refunds Policy

Effective Date: November 2024
Last Updated: July 2025

At SQSP Agency, we create and sell premium digital products — including Squarespace templates and website add-ons — designed for instant delivery and use. Due to the nature of these digital goods, all sales are final and non-refundable.

1. Digital Product Sales Are Final

When you purchase a Squarespace template or digital asset from SQSP Agency, you receive immediate access to proprietary, copyrighted content. Because these products cannot be “returned”, we do not offer refunds, exchanges, or cancellations under any circumstances — including:

  • Accidental purchase

  • Change of mind

  • Lack of technical knowledge

  • Incompatibility with third-party tools or services

  • Misunderstanding of product features (please read product descriptions carefully)

2. Template Support

We provide email support for 30 days after your purchase. This includes:

  • Setup guidance

  • Clarification of template features

  • Troubleshooting layout or formatting issues within the scope of the original design

Support does not cover:

  • Squarespace platform bugs or changes

  • Edits beyond the intended template layout

  • Integration with third-party services

  • Custom code, SEO, or marketing advice (unless included in your package)

3. Faulty Product Access or Delivery

If you do not receive access to your digital product or encounter an issue with the download link, please email us immediately at rahim@sqspagency.com. We will resolve the issue by resending the product or verifying access.

4. Template Compatibility

All templates are built for the current version of Squarespace at the time of sale. We are not responsible for:

  • Changes made by Squarespace after your purchase

  • Platform limitations or feature removals

  • Third-party integrations or plugin compatibility

5. Questions?

If you have any questions about a product before purchasing, we encourage you to reach out. We’re happy to help clarify what’s included.

Contact:
SQSP Agency
Email: rahim@sqspagency.com

Summary

All purchases are final. No refunds, returns, or exchanges will be granted for digital products once delivered.

Thank you for understanding and respecting the digital nature of our business.