Terms of Service.

Last updated: 21 May 2026

Who we are

These Terms govern the services provided by SQSP Agency (“we”, “us”), a Squarespace design studio based in London, United Kingdom. By engaging us for a project or service, you (“the client”) agree to these Terms.

Services and pricing

Our current services and starting prices are published on the Pricing page. Every project is scoped and quoted individually before any work begins. Quotes are valid for 30 days from issue.

Deposits and payment

A 50% deposit is required to begin work on Essential, Signature, and Growth projects. The remaining balance is due on completion before the site goes live. Payment plans may be available on request.

Project scope and revisions

Each package includes a defined number of revision rounds, listed in your project proposal. Additional revisions or out-of-scope work can be added by agreement at an hourly rate.

Cancellations and refunds

Deposits are non-refundable once project work has begun, as they secure your slot in our schedule and cover initial discovery work. If you wish to pause or cancel after work has started, please contact us so we can discuss options in good faith.

Content and assets

You are responsible for providing copy, images, brand assets, and any third-party logins required to deliver the project. We are not liable for delays caused by late or missing content.

Intellectual property

On full payment, you own the final website and its visual design as deployed on your Squarespace account. We retain the right to feature the project in our portfolio and case studies unless you ask us not to in writing.

Limitation of liability

Our liability is limited to the amount paid by the client for the relevant project. We are not liable for indirect or consequential losses arising from the use of the website we build.

Governing law

These Terms are governed by the laws of England and Wales.

Contact

For any questions about these Terms, email hello@sqspagency.com.

This is a v1 draft. We recommend reviewing with a solicitor before final launch.