Terms of Service.

Last updated: 27 May 2026

These Terms of Service (the "Terms") set out the agreement between SQSP ("SQSP", "we", "us" or "our") and the person or organisation who engages us for services (the "Client", "you" or "your"). By engaging us — including by paying a deposit, signing a proposal, or instructing us to begin work — you confirm that you have read, understood and agreed to these Terms.

1. Definitions

"Project" means the specific design, redesign, SEO, audit, support or other services scoped in your proposal or written quote. "Deliverables" means the website, pages, designs, content, files and other materials produced for you under a Project. "Proposal" means the written quote, statement of work, brief or email exchange that defines the scope, fee and timeline for a Project. "Squarespace" means the third-party website platform operated by Squarespace, Inc. "Working Day" means Monday to Friday, excluding English public holidays.

2. About us

SQSP is a Squarespace-focused design and marketing studio based in London, United Kingdom. We offer website design, redesign, SEO, audits and ongoing support, primarily for service businesses, consultants, therapists and creatives. Our current services and starting prices are published on our Pricing page and may be updated from time to time.

3. The agreement between us

Each Project is governed by these Terms together with the Proposal for that specific Project. If there is any conflict between these Terms and a Proposal, the Proposal prevails for matters specific to that Project, and these Terms prevail for everything else. No other document, email or verbal statement forms part of the agreement unless we expressly agree in writing.

4. Quotes and validity

All quotes are valid for 30 days from the date of issue unless otherwise stated. Prices are in pounds sterling (GBP), with US dollar (USD) equivalents shown for reference. We reserve the right to requote if scope, content volume or timeline materially changes between quote and engagement.

5. Fees, deposits and payment

A non-refundable deposit of 50% of the agreed fee is required before we begin work on any Essential, Signature or Growth Project. The remaining balance is due on completion of the Project and before the website is made live or final files are released, unless a written payment plan has been agreed in advance.

For ongoing services (monthly support, retainers, audits, fix sessions), fees are due in advance of the relevant service period or session unless otherwise agreed in writing. Invoices are payable within 7 days of issue.

All fees are exclusive of VAT and any other applicable taxes, which will be added where required by law. Payment is accepted by bank transfer, Stripe or other methods stated on the invoice. Bank charges are the responsibility of the payer.

6. Late payment

If any invoice remains unpaid after its due date, we may: (a) suspend work, take the relevant site offline, or withhold release of files and assets until payment is received; (b) charge interest on the overdue amount at the statutory rate under the Late Payment of Commercial Debts (Interest) Act 1998, accruing daily from the due date until payment is received; and (c) recover reasonable costs of collection. We will give written notice before exercising these rights wherever practicable.

7. Project scope

The scope of every Project is defined in the Proposal. Anything not expressly listed is out of scope. Work that falls outside the agreed scope — including additional pages, custom code, integrations, copy beyond proofreading, photography, video, illustration, ongoing edits after handover or substantial changes of direction — will be quoted separately and added to the Project only with your written approval.

8. Revisions

Each package includes a defined number of revision rounds, listed in the Proposal (Essential: 2 rounds; Signature: 4 rounds; Growth: unlimited within the 6-week build window). A "round" means one consolidated set of feedback returned by you on a delivered milestone. Conflicting or piecemeal feedback may, at our reasonable discretion, count as more than one round. Additional rounds beyond the included allowance are charged at our then-current hourly rate.

9. Client responsibilities and content

You agree to: (a) provide accurate briefing, copy, images, logos, brand assets and any other content reasonably needed to deliver the Project; (b) provide timely access to relevant accounts (Squarespace, domain registrar, analytics, integrations) where this is needed; (c) respond to questions, drafts and proofs in a timely manner; and (d) nominate a single point of contact authorised to give feedback and sign-off on your behalf.

You warrant that you own or have a valid licence to use everything you supply to us (including copy, images, fonts, video, music and trademarks), and that the use of that material in the Project will not infringe any third party's rights or breach any law. You will indemnify us against any loss, damage, liability, claim or cost (including reasonable legal fees) we suffer as a result of any breach of this warranty.

10. Timelines and delays

The Project timeline in your Proposal is a reasonable estimate based on you supplying content, feedback and approvals on schedule. We are not liable for delays caused by: (a) late or incomplete content; (b) late feedback or approvals; (c) third-party services (Squarespace, integrations, registrars, payment providers); (d) events outside our reasonable control (see clause 22 Force Majeure).

If a Project is delayed by you for more than 30 consecutive days without prior written agreement, we may treat the Project as paused and reserve the right to: (i) reschedule remaining work to the next available slot; (ii) invoice the balance for work completed to date; and (iii) charge a reasonable restart fee if the pause exceeds 60 days.

11. Approvals, acceptance and launch

Before launch, you will be given access to a staging or preview version of the site to review. The Project is deemed accepted when you (a) confirm sign-off in writing, (b) instruct us to launch, or (c) fail to respond to our sign-off request within 14 days of being given access. Once accepted, any further changes are treated as out of scope and may be charged separately.

You acknowledge that final balance payment is due before we make the site live or release final files, unless a written payment plan applies.

12. Cancellation by you

You may cancel a Project at any time by written notice. Deposits are non-refundable once work has begun, as they secure your slot in our schedule and cover initial discovery, strategy and onboarding work. If cancellation occurs after the deposit but before completion, you remain liable for: (a) the full deposit; and (b) any further work fairly attributable to the Project up to the date of cancellation, charged at our then-current hourly rate, less any amounts already paid. Where appropriate, we will release any work completed to date once outstanding fees are settled.

13. Cancellation by us

We may cancel or refuse to continue with a Project if: (a) you breach these Terms or the Proposal and do not remedy the breach within 14 days of written notice; (b) any invoice is more than 30 days overdue; (c) you ask us to do anything that is unlawful, infringes a third party's rights or is, in our reasonable opinion, contrary to our professional standards; (d) the working relationship becomes untenable through behaviour we reasonably consider abusive or harassing. Where we cancel under (a) or (b), the deposit and any fees due for work completed remain payable.

14. Consumer rights

If you are engaging us as a consumer (rather than for purposes wholly or mainly relating to your trade, business, craft or profession), you may have a statutory right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. By asking us to begin work before the end of the 14-day cancellation period, you expressly agree to waive that right to the extent the services have been performed. We will charge for any work performed up to the date you notify us of cancellation. Nothing in these Terms affects your non-excludable statutory rights.

15. Intellectual property

On full and final payment of all sums due, we assign to you the intellectual property rights in the bespoke design and content elements we have created specifically for you under the Project, as deployed on your Squarespace account. This assignment is subject to the following exceptions, which we retain or license rather than transfer:

(a) Pre-existing materials — anything created by us before the Project, or developed independently of the Project (including templates, frameworks, code libraries, design patterns, internal processes and methodologies). Where any such material is included in the Deliverables, we grant you a perpetual, non-exclusive, non-transferable licence to use it as part of the Deliverables.

(b) Third-party materials — fonts, stock images, icons, plugins and other third-party assets are governed by their own licences. You are responsible for maintaining valid licences for any such materials after handover.

(c) Squarespace platform — the underlying Squarespace platform, templates and code are owned by Squarespace, Inc. and used under their terms of service. Nothing in this agreement transfers ownership of the Squarespace platform.

(d) Working files — concepts, sketches, drafts, mockups, source files and other work-in-progress not delivered as part of the final Project remain our property.

Until full payment is received, no rights in the Deliverables transfer to you and you may not use them commercially.

16. Portfolio and marketing rights

We may feature the Project in our portfolio, case studies, social media, marketing materials and pitches, including screenshots, descriptions and reasonable use of your brand name and logo for this purpose. If you do not want the Project featured, you must tell us in writing before launch.

17. Hosting, domains and third-party services

We design and build sites on the Squarespace platform. We do not host websites, register or manage domains, or operate email infrastructure. Your relationship with Squarespace, your domain registrar, your email provider and any third-party integrations is directly between you and them, and is governed by their own terms. We are not responsible for the availability, performance, pricing, terms or actions of any third-party service.

18. Post-launch support

Unless otherwise stated in the Proposal, Signature Projects include 30 days and Growth Projects include 60 days of post-launch support, covering bug fixes and reasonable minor adjustments to the work as delivered. Post-launch support does not cover new features, redesigns, content changes, training, troubleshooting of third-party services or work outside the original scope. Support beyond the included period is available via our Fix Session or Monthly Support offerings.

19. Confidentiality

Each party agrees to keep confidential any non-public information disclosed by the other in connection with the Project, including business plans, customer data, pricing and unreleased materials, and to use such information only for the purposes of performing the Project. This clause does not apply to information which: (a) is or becomes public other than through breach of this clause; (b) was already lawfully known to the receiving party; (c) is independently developed without reference to the disclosed information; or (d) is required to be disclosed by law, regulator or court. This clause survives termination of the agreement.

20. Data protection

Where we process personal data on your behalf in the course of providing the services (for example, while configuring forms or analytics), we will do so in accordance with the UK GDPR and Data Protection Act 2018, and only on your documented instructions. You are responsible for the lawful basis of processing, for the privacy notices on your website and for compliance with cookie and electronic marketing rules. Our handling of personal data we collect about you as a client is described in our Privacy Policy.

21. Warranties and disclaimers

We warrant that we will perform the services with reasonable care and skill, in accordance with the standards of a competent design studio. Except as expressly set out in these Terms, all conditions, warranties and representations (whether express or implied by statute, common law or otherwise) are excluded to the fullest extent permitted by law.

We do not guarantee any specific commercial outcome, including (without limitation): search engine rankings, traffic levels, conversion rates, enquiry volume, sales, revenue or business growth. SEO and conversion improvements depend on factors outside our control, including search engine algorithms, competition, market conditions and your ongoing marketing efforts.

We do not guarantee that the website will be free of bugs, errors or interruptions, that it will be compatible with every browser, device or assistive technology, or that third-party services will function without fault.

22. Limitation of liability

Nothing in these Terms limits or excludes our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; or (c) any other liability which cannot lawfully be limited or excluded.

Subject to the above, our total aggregate liability to you arising out of or in connection with the Project, whether in contract, tort (including negligence), breach of statutory duty or otherwise, is limited to the total fees actually paid by you to us for the Project in question.

We are not liable for any: (i) loss of profits, revenue, business, anticipated savings or goodwill; (ii) loss of data or data corruption; (iii) loss of opportunity; (iv) reputational damage; (v) indirect, special or consequential loss; or (vi) loss caused by third-party services or platforms (including Squarespace, domain registrars, payment processors and integrations), in each case howsoever arising.

23. Indemnity

You will indemnify and hold us harmless from and against any losses, damages, liabilities, claims, demands, actions, settlements, costs and expenses (including reasonable legal fees) arising out of or in connection with: (a) any content, materials, instructions or assets supplied by you; (b) your use of the Deliverables after handover; (c) any breach by you of these Terms; or (d) any third-party claim that the foregoing infringes their rights or breaches any law.

24. Subcontractors

We may engage trusted subcontractors or freelancers to assist with parts of a Project where this is helpful to deliver it. We remain responsible to you for any work delegated.

25. Independent contractor

Nothing in these Terms creates a partnership, joint venture, agency or employment relationship between you and us. We are an independent contractor providing services under a commercial agreement.

26. Force majeure

Neither party is liable for any failure or delay in performance caused by events beyond its reasonable control, including: acts of God, fire, flood, severe weather, illness or incapacity, war, terrorism, civil unrest, strikes, government action, internet, hosting or platform outages, failure of third-party services, and pandemics or epidemics. The affected party will give prompt notice and take reasonable steps to mitigate the impact. If a force majeure event continues for more than 60 days, either party may terminate the affected Project on written notice without liability, save for fees due for work performed.

27. Assignment

You may not assign, transfer or sub-contract your rights or obligations under these Terms without our prior written consent. We may assign, transfer or sub-contract any of our rights or obligations to a member of our group or to a successor in the event of a business sale or restructuring.

28. Notices

Notices under these Terms must be sent in writing by email to hello@sqspagency.com (for us) or to your nominated project email address (for you). Notices are deemed received on the next Working Day after sending, unless a delivery failure is received.

29. Variation

We may update these Terms from time to time. The version in force at the date you engage us for a Project will apply to that Project. Changes to a live Project's scope, fee or timeline must be agreed in writing (including by email) by both parties.

30. Entire agreement

These Terms, together with the relevant Proposal, constitute the entire agreement between you and us in respect of the Project and supersede all prior discussions, representations and agreements (whether written or verbal). Each party acknowledges that, in entering into this agreement, it has not relied on any statement, representation, warranty or understanding other than those expressly set out here.

31. Severability

If any provision of these Terms is found by a court or other competent authority to be invalid, unlawful or unenforceable, that provision will, to the extent required, be severed and the remaining provisions will continue in full force and effect.

32. Waiver

No failure or delay by either party to exercise any right or remedy under these Terms operates as a waiver of that right or remedy, nor does any single or partial exercise prevent any further exercise of it.

33. Third-party rights

A person who is not a party to these Terms has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any of its terms.

34. Governing law and jurisdiction

These Terms and any dispute or claim arising out of or in connection with them, their subject matter or formation (including non-contractual disputes or claims) are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction to settle any such dispute or claim, save that we reserve the right to bring proceedings against you in any other jurisdiction where you are based or where the breach occurred.

35. Contact

For any questions about these Terms, email hello@sqspagency.com.